At Kiratva, every product is sourced and handled with care. Due to the nature of wellness, herbal, and consumable products, we follow a strict yet fair return and refund policy to ensure hygiene, safety, and authenticity.
1. Returns
We do not accept returns on opened, used, or tampered products.
Returns may be considered only in the following cases:
- You received a damaged product
- You received the wrong product
- The product was defective at the time of delivery
To be eligible:
- The issue must be reported within 48 hours of delivery
- The product must be unused, unopened, and in original packaging
- Proof such as photos or an unboxing video may be required
2. Refunds
- Once your return request is reviewed and approved, the refund will be processed.
- Refunds will be issued to the original payment method.
- Processing time may take 5–10 business days, depending on the payment provider.
Shipping charges (if any) are non-refundable, unless the error occurred from our side.
3. Non-Refundable Items
Refunds will not be issued in cases of:
- Opened or used products
- Incorrect usage or storage by the customer
- Natural variations in color, texture, or taste (common with Himalayan products)
- Delays caused by courier partners beyond our control
4. How to Raise a Return or Refund Request
For any return or refund-related concerns, please contact us only via WhatsApp with your order details.
📱 WhatsApp Support: +91 9927473673
Please include:
- Order ID
- Product name
- Clear images/videos (if applicable)
- Brief description of the issue
Our team will respond as quickly as possible and guide you through the next steps.
5. Cancellations
- Orders can be cancelled only before dispatch.
- Once the order has been shipped, cancellation requests will not be accepted.
6. Final Decision
All return and refund requests are reviewed carefully. Kiratva reserves the right to make the final decision based on verification and policy compliance.