iratva handles every order with care, from sourcing in the Himalayas to final delivery to your doorstep. This policy explains how orders are processed, shipped, and delivered.

1. Order Processing

  • All orders are processed within 1–3 business days after confirmation.
  • Orders are dispatched only after successful payment verification.
  • Orders placed on Sundays or public holidays are processed on the next working day.

2. Shipping Locations

  • Kiratva currently ships across India.
  • Delivery availability may vary for remote or high-altitude locations.

3. Delivery Time

  • Estimated delivery time is 4–8 business days from the date of dispatch.
  • Delivery timelines may vary depending on location, courier partner, weather conditions, or unforeseen logistical issues.

Delivery timelines are estimates and not guaranteed.

4. Shipping Charges

  • Shipping charges, if applicable, are calculated and displayed during checkout.
  • Any promotional free-shipping offers will be clearly mentioned on the website.

5. Order Tracking

  • Once an order is shipped, tracking details are shared via SMS or WhatsApp.
  • Customers can track shipments using the courier partner’s tracking link.

6. Delays & Exceptions

Kiratva is not responsible for delays caused by:

  • Courier or logistics partners
  • Natural conditions, weather, or regional restrictions
  • Incorrect or incomplete delivery information provided by the customer

Support will be provided to coordinate with courier partners wherever possible.

7. Damaged or Missing Shipments

If an order arrives damaged or incomplete:

  • Please contact us within 48 hours of delivery
  • Share clear images or an unboxing video for verification

Support is handled via WhatsApp only:

📱 WhatsApp Support: +91 9927473673

8. Incorrect Address

Please ensure shipping address and contact details are accurate while placing the order. Kiratva is not responsible for non-delivery due to incorrect or incomplete address information.

9. Shipping Support

For any shipping or delivery-related concerns, contact us through WhatsApp with order details.

📱 WhatsApp: +91 9927473673